REFUND AND RETURN POLICY
All products in our store have a 30-day return policy, which means that you can apply for a return within 30 days of receiving the item. The following is a detailed introduction, please check it out and wish you a happy shopping.
1. Return Eligibility
To be eligible for a return, your item must be in the same condition as the item you received, unused, with labels, no damage, etc. that would affect a second sale, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at [email protected]. Please note that returns need to be sent to the following address: 4231 Walnut Bend, Jacksonville, FL 32257
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Please do not send back the product without contacting us, it may result in failure to return the product, thank you!
You can always contact us at [email protected] for any return issues.
2. Goods Confirmation
Please check your order upon receipt, and if the item is defective, damaged or received the wrong item, please contact us immediately so we can assess the problem and correct it.
3. Exceptions/Non-Returnable Ltems
The product affects the second sale, the product has obvious scratches, dirt, and the product is damaged, and it cannot be returned.
4. Return Logistics Cost
If you return it without any reason, the courier fee will be borne by you, and if it is a quality problem, the return shipping fee will be borne by us.
5. Refund Time Limit
Once we have received and checked your return, we will notify you within 2 business days and let you know if your refund has been approved. If approved, you will automatically receive a refund within 10 business days of your original payment method. Keep in mind that it may also take some time for your bank or credit card company to process and issue the chargeback.
If it has been more than 15 working days since we approved your return, please contact us at [email protected].
*Due to the epidemic, there may be a delay in the processing time. If this happens, we will notify you by email 2 working days after receiving your order. Please check your email.